Ace Hotel Sydney is our first-ever spot in Australia, inhabiting a historic building set in the verve of Surry Hills. Inspired by the neighbourhood’s vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and a sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros, including local legend Chef Mitch Orr. Here at Ace, we are more than just a Hotel as we embrace the city spaces built for gathering and celebrating local culture, food, music and art. This 18-storey hotel was built around the iconic Tyne House inspired by the neighbourhood’s vibrant rhythm as it is designed to operate as an always-evolving call and response with the community we live in - a two way channel for creativity, collaboration and curiosity. Now all we need is you.

The Gig

This role will oversee all aspects of operations on the ground floor and events venues within the Food & Beverage division as you lead the floor service for our restaurant Loam, the Lobby Bar, Good Chemistry Cafe and our three diverse event spaces. Working a rotating roster, 5 days a week you will be reporting to the Food & Beverage Operations Manager.  This role will include training and managing the the Food and Beverage floor staff, working with the Chefs to ensure smooth operations between kitchen and floor, staff rostering, driving guest service initiatives, HR and safety compliance, and analysing relevant outlet reports. Most importantly, this role will ensure that the front of the house delivery of service and the output of high-quality culinary and beverages is held up to Ace standards. 

The Perks

Joining our team means more than just working at one of Sydney's iconic venues. It's about becoming a key player in a community-driven, creative, and original team.

Here's what you can look forward to:

• Exceptional Work Environment: Be part of one of Sydney's best new venues.
• Team Emphasis: Join a team that values community, originality, and creativity.

And that's not all! Enjoy attractive staff benefits, including:

• Generous Discounts: 50% discount for you and 7 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).
• Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.
• Retail Perks: Access special discounts on Ace retail products.

Plus, there's the opportunity to work with friends and earn extra rewards:

• Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.

Discover a workplace where excellence meets enjoyment, and your contributions are truly valued.

About you

• Exceptional leadership and team management abilities.
• Understanding of bar functions is desirable.
• Must be available weekends and evenings as the roster is rotating.
• One year of experience in a similar role with rostering exposure.
• Ability to troubleshoot unexpected situations calmly.
• Desire in creating a warm working environment.
• Reliable, committed and collaborative individual.
• Appetite to provide a memorable dining experience.